Support
Frequently Asked Questions
Everything you need to know about Magiq—plans, credits, editing tips, privacy, and more.
Getting started
Magiq is a template-first AI photo app for viral edits, profile upgrades, and realistic transformations. Pick a template, upload your photo, and generate without prompt writing. Advanced users can still tweak prompts and selections when needed.
iOS and Android. Download the app now:
Yes. Your Magiq account keeps subscriptions, credits, and basic preferences in sync. Photos selected for generation are sent to cloud service providers for processing; local projects remain on your device.
Subscriptions & billing
- Free: Starter credits and free-tier limits are shown in the app; ads or export watermarks may apply.
- Paid options: Current subscriptions, included credits, and benefits are shown in the app and in your store.
- Availability: Products and features can vary by platform, region, and app version.
Longer billing periods may be available in the app and store.
All purchases are managed by the Apple App Store (iOS) and Google Play (Android). Prices may vary by region, currency, and tax.
Yes—cancel from your store account:
- iOS: App Store → profile → Subscriptions → Magiq → Cancel
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → Magiq → Cancel
You keep access until the end of the current billing period.
Refunds are handled by Apple and Google per their policies. Please request a refund through your store account.
Available upgrades, downgrades, and their effective dates are shown by your store before confirmation.
Subscriptions are tied to the store account used to purchase. Cross-platform transfers aren't guaranteed. If you're switching platforms, email info@magiqapp.com and we'll advise based on your setup.
Credits & add-ons
- Per edit: The app shows the current credit cost before you generate.
- Quality options: Higher-quality modes or some templates may use more credits.
Expiry, refresh, and carry rules are shown with the current offer in the app.
Available top-ups and eligibility are shown in the app. Some offers may require an active subscription.
The app shows the purchase, plan, or refresh options currently available to your account.
Free tier & ads
Yes. New users receive starter credits. We may also grant weekly bonus credits (availability can vary).
The watermark helps us offer a free tier while covering compute costs. Plus/Pro exports have no watermark.
Free usage includes interstitial ads on both iOS and Android. Subscribing removes ads.
Editing, quality & models
The app shows the generation modes available to your account and the credit cost of the selected mode before generation.
- Be specific in your prompt (e.g., “clean studio white background with soft floor shadow”).
- Use Aim-Select to paint only the area you want changed.
- For tricky edges such as hair, glass, or fabric, try a higher-quality option when the app offers one.
AI generation can be stochastic. If you're close, try another variant, refine the prompt, or adjust your selection.
Accounts, login & identity
Sign in with Google, Facebook, Apple (iOS only), or email.
No. One sign-in method per account. You cannot link multiple providers.
No. Account emails can't be changed after creation.
No. For email login we send a 6-digit OTP to your email. There's no password to remember or reset.
If you need a different email/provider, you can delete your account and create a new one (you may lose subscriptions/credits; contact info@magiqapp.com first and we'll advise).
Privacy & data
Source photos and local projects remain on your device until you choose a photo to generate. That photo, your prompt, and generation settings are then sent to cloud service providers. Retention and provider use are described in our Privacy Policy and may vary by service tier and safety requirements.
Before uninstalling, make sure your photos are saved in your device gallery or exported. Uninstalling may remove local edits/cache.
Don't upload illegal or unsafe content. We may block content that violates platform policies.
See the Privacy Policy link in the app or on our website footer.
Restore purchases & troubleshooting
Open Magiq → Settings → Restore Purchases. Ensure you're logged into the same App Store/Play account you used to buy.
- Confirm you're signed into the correct Magiq and store accounts.
- Tap Restore Purchases.
- If it persists, contact info@magiqapp.com with your store receipt.
- Check your internet connection.
- Try again later (heavy traffic can cause brief slowdowns).
- If issues persist, send logs via Settings → Help or email info@magiqapp.com.
Language, referrals & social
Contact & support
General support: info@magiqapp.com
Press: press@magiqapp.com
We reply as soon as reasonably possible during Europe business hours.